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Customer Experience Representative

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Calo Inc. Full time
About Calo Inc.

Calo Inc. is a technology-driven company that aims to make healthy living easy and accessible. Founded in Bahrain in 2019, we are committed to providing innovative solutions to the food industry.

Job Overview

We are seeking highly motivated and dedicated individuals with disabilities to join our Customer Experience team. As part of our commitment to inclusivity and diversity, we are looking for candidates who are passionate about delivering exceptional customer service and contributing to our company's success.

Key Responsibilities
  • Customer Communication: Respond to customer inquiries and resolve issues via live chat and phone calls.
  • Relationship Building: Establish strong relationships with customers by providing a warm welcome and ensuring their satisfaction.
  • Onboarding: Guide customers through the onboarding process to kick-start their journey with Calo Inc.
  • Empathy and Problem-Solving: Demonstrate a strong sense of empathy when dealing with customers and communicate effectively with internal teams to resolve issues.
  • Customer Satisfaction: Exceed customer expectations by providing exceptional service and ensuring they leave the conversation satisfied.
  • Feedback and Improvement: Communicate feedback to the team and follow up on resolving customer pain points.
Ideal Candidate
  • Experience: Fresh graduates or individuals with 1-3 years of experience in customer service.
  • Language Skills: Excellent verbal and written communication skills in English and Arabic, with the ability to type quickly.
  • Problem-Solving: Passionate about problem-solving and making a positive impact on customers' lives.
  • Interpersonal Skills: A people person with a deep sense of empathy and a drive to resolve customer issues.
  • Time Management: Ability to organize time efficiently and complete tasks in a timely manner.
  • Flexibility: Willingness to work on a shift basis.