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Technical Service Provider
2 weeks ago
We are seeking a highly skilled Proactive IT Management Expert to join our team. This role involves providing top-notch technical support to end-users, managing IT assets, overseeing purchasing processes, maintaining records, and ensuring timely renewals of IT services and contracts.
Responsibilities:
- Provide first-level technical support for hardware, software, and network-related issues.
- Respond to user queries via ticketing systems, email, or phone, ensuring timely resolution.
- Troubleshoot and resolve common IT issues related to workstations, printers, and peripherals.
- Assist in user account creation, password resets, and access management.
- Support basic troubleshooting of Active Directory, MS Office 365, and other enterprise applications.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain IT documentation, FAQs, and user guides.
Asset Management & Purchasing:
- Maintain an up-to-date inventory of IT assets, including laptops, desktops, servers, and peripherals.
- Track asset allocation, movement, and lifecycle management.
- Assist in the procurement of IT hardware, software, and services by liaising with vendors.
- Review and compare quotes to ensure cost-effective purchasing.
- Ensure proper tagging and labeling of IT equipment.
- Maintain records of warranties, service contracts, and support agreements.
Data Management:
- Manage and maintain databases, ensuring performance, security, and availability.
- Perform regular data backups and implement disaster recovery plans.
- Oversee data center operations, including servers, storage, and network infrastructure.
- Manage cloud services and ensure efficient operation of cloud-based solutions.
- Troubleshoot database issues and optimize performance.
- Ensure high availability of critical systems and services.
