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Service Management Technician

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Bupa Arabia - Full time
Job Profile

Tamheer – Service Management

Job Description

We are looking for a skilled Service Management Technician to join our service management team. In this role, you will be responsible for providing technical support to our users, analyzing and troubleshooting technical issues, and collaborating with cross-functional teams to ensure seamless service delivery.

Responsibilities:

  1. Provide technical assistance to users on hardware and software issues
  2. Analyze and troubleshoot technical issues to identify root causes
  3. Collaborate with cross-functional teams to ensure efficient service delivery
  4. Develop and implement knowledge base articles to enhance user self-service capabilities

Requirements:

  • 2+ years of experience in IT support or a related field
  • Strong analytical and problem-solving skills
  • Knowledge of ITIL frameworks and service management principles
  • Ability to work in a team environment and communicate effectively with stakeholders

About Us:

Bupa Arabia is a leading healthcare provider in the region, dedicated to delivering high-quality patient care and service excellence.