Customer Experience Representative

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Revie Full time

At Revie, we're redefining the renovation process with a seamless, end-to-end solution for residential, office, and commercial spaces. Our Sales & Customer Experience (CX) Associate will drive sales growth while delivering exceptional customer experiences.

Key Responsibilities
  • Customer Engagement: Interact with customers through multiple channels to address inquiries, resolve issues, and ensure a positive experience.
  • Strategic Sales Execution: Develop and implement strategies to enhance customer satisfaction, retention, and conversion rates.
  • Order Coordination: Ensure smooth processing and fulfillment of customer renovation projects by coordinating with our design and operations teams.
  • Feedback Management: Gather and analyze customer feedback to implement improvements in the overall journey.
  • Upselling and Cross-Selling: Identify opportunities to promote Revie's services and solutions based on customer needs.
  • Product Knowledge: Maintain an up-to-date understanding of Revie's offerings, including renovation services, design options, and execution packages.
Required Skills and Qualifications
  • At least 3 years in a customer service or sales role with a proven track record of achieving targets.
  • Strong communication and rapport-building abilities.
  • A data-driven approach to decision-making and identifying improvement areas.
  • Experience with CRM systems, chatbots, and customer service tools.
  • Ability to thrive in a team-oriented, fast-paced environment where sales and customer experience efforts are integrated.
Benefits of Joining Our Team
  • Competitive salary based on experience.
  • Opportunities for career growth and professional development.
  • Flexible working conditions and a supportive team culture.
  • Comprehensive benefits package, including health insurance.


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