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Customer Experience Representative

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia International Catalyst Services, LLC Full time

We are seeking an experienced and skilled administrative professional to join our team as a Customer Experience Representative. In this role, you will serve as the first point of contact for clients, visitors, and employees, providing exceptional customer service and support.

Your responsibilities will include:

  • Front Desk Management
  • Greet and welcome visitors and clients in a professional and friendly manner.
  • Receiving calls and transferring to the correct consultant/person.
  • Updating contact lists and emailing v-cards to colleagues.
  • Informing employees through email of any messages left for them by their callers.
  • Manage the reception area, ensuring it is tidy and presentable.
  • Provide information and assistance to clients and visitors regarding services and office policies.
  • Address inquiries and resolve issues promptly and professionally.

You will also be responsible for coordinating office maintenance and repairs with service providers, managing office facilities, and providing back-up AA support within LOBs.

This role requires excellent communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.