Service Delivery Manager Professional

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Arabic Computer Systems Full time

Job Overview

Arabic Computer Systems is seeking a dedicated Service Delivery Manager to maintain strong customer relationships and improve our services to ensure customer satisfaction.

The successful candidate will be responsible for managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.

  • Maintain positive relationships with customers
  • Identify customer needs and oversee service delivery within the business context
  • Lead the service delivery team, manage conflict, and ensure team processes and tasks are carried out efficiently
  • Manage finances and determine ways to reduce costs without sacrificing customer satisfaction
  • Assess customer feedback and use creativity to establish, improve, and refine services
  • Remain organized and meet deadlines
  • BUILD partnerships and liaise with team leaders to determine company services, delivery criteria, and solutions for issues that may arise

Requirements

A bachelor's degree in a business-related field is required. Experience in customer service, leadership, and logistics may be advantageous. Good computer skills and ability to use business support software are essential.

  • Strong customer service, project management, and quality control skills
  • Good resource planning skills
  • Excellent leadership and customer service skills
  • Strong teamwork skills and attention to detail
  • 10 years of experience in managed services and SLA
  • PMP Certificate


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