Hotel Service Excellence Leader

2 weeks ago


Medina, Al Madīnah al Munawwarah, Saudi Arabia Rotana Hotels Full time

Job Overview:

We are seeking a highly skilled Hotel Service Excellence Leader to join our team at Al Manakha Rotana Medina. As a key member of the front office leadership team, you will be responsible for driving excellence in service delivery and ensuring that our guests receive the highest level of service possible.

About You:

To succeed in this role, you will need to have a strong background in hospitality management, with a proven track record of leading high-performing teams. You should be able to demonstrate excellent communication and leadership skills, as well as a customer-centric mindset.

Key Responsibilities:

  1. Lead by example and demonstrate a commitment to delivering exceptional service to every guest.
  2. Work closely with the Front Office Director and other department heads to drive business results and improve guest satisfaction.
  3. Develop and implement training programs to enhance the skills and knowledge of front office staff.

Candidate Requirements:

  • Bachelor's degree in Hospitality Management or related field.
  • Proven experience in front office operations, with at least 2 years in a supervisory role.


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