Luxury Hotel Team Leader

6 days ago


Medina, Al Madīnah al Munawwarah, Saudi Arabia BANYAN TREE Full time

Job Description

The Duty Manager plays a critical role in ensuring the success of our front office operations. Reporting to the Front Office Manager, this role requires a strong leader who can motivate and guide the team to deliver exceptional service to our guests.

Key Responsibilities

  • Oversight of front office operations, including reception, concierge, and reservations
  • Satisfaction of guest requests, handling VIP arrivals, and managing security issues
  • Collaboration with other departments to enhance branding and revenue
  • Supervision and guidance of the front office team
  • Analysis of market trends and customer needs to suggest proposals for improvement

Requirements

  • Bachelor's degree in hospitality management or related field
  • Minimum 4-5 years of experience in hotel operations, with at least 3 years in a supervisory role
  • Strong leadership and communication skills
  • Excellent problem-solving abilities and attention to detail
  • Ability to work flexible hours, including nights, weekends, and holidays
  • Proficient in hotel management software and Microsoft Office


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