Insurance Policy Specialist
3 days ago
Cigna Health and Life Insurance Company offers a rewarding career opportunity for individuals who are passionate about providing excellent customer service. In this role, you will be responsible for delivering high-quality administrative and business services to our clients and customers.
About The PositionThe ideal candidate will possess good knowledge and understanding of Customer Service and business/operating processes and procedures. You will work to clearly defined procedures under close supervision and take initiative to improve processes and provide solutions to complex problems.
- You will receive requests by mail, telephone, or in person regarding insurance claims/policies and respond to inquiries from policy holders, providers, and/or others for information and assistance.
- Performs research to respond to inquiries and interprets policy provisions to determine the most effective response.
- Mailing or routing claim forms and supporting documentation to various units for final processing is also a part of your responsibilities.
- You will independently respond to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
We value integrity, respect, innovation, and collaboration at Cigna Health and Life Insurance Company. We believe that these values are essential for building strong relationships with our clients, customers, and colleagues.
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