Healthcare Insurance Operations Associate

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Mutakamela Insurance Full time

Mutakamela Insurance Company is a leading provider of insurance solutions, with a strong focus on delivering exceptional customer experiences. As a Policy Administrator, you will play a vital role in supporting our medical insurance team, ensuring seamless policy delivery and exceptional customer service.

Your responsibilities will include:

  • Managing policy lifecycle processes from issuance to renewal
  • Coordinating with internal teams to ensure efficient policy delivery
  • Providing top-notch customer service to policyholders and agents
  • Entering policy data into our system and maintaining accurate records
  • Supporting underwriters with quote requests and document retrieval
  • Ensuring compliance with regulatory requirements

Candidates should hold a Bachelor's degree in business administration or a related field and have at least one year of experience in insurance administration or a related field. Strong analytical and problem-solving skills, as well as proficiency in MS Office and policy administration systems, are also essential.

Key Performance Indicators

Our ideal candidate will be measured by:

  • Timeliness and accuracy of policy issuance and changes
  • Exceptional customer service ratings
  • Efficient management of policy data and records
  • Compliance with regulatory requirements

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