Healthcare Insurance Operations Associate
3 days ago
Mutakamela Insurance Company is a leading provider of insurance solutions, with a strong focus on delivering exceptional customer experiences. As a Policy Administrator, you will play a vital role in supporting our medical insurance team, ensuring seamless policy delivery and exceptional customer service.
Your responsibilities will include:
- Managing policy lifecycle processes from issuance to renewal
- Coordinating with internal teams to ensure efficient policy delivery
- Providing top-notch customer service to policyholders and agents
- Entering policy data into our system and maintaining accurate records
- Supporting underwriters with quote requests and document retrieval
- Ensuring compliance with regulatory requirements
Candidates should hold a Bachelor's degree in business administration or a related field and have at least one year of experience in insurance administration or a related field. Strong analytical and problem-solving skills, as well as proficiency in MS Office and policy administration systems, are also essential.
Key Performance IndicatorsOur ideal candidate will be measured by:
- Timeliness and accuracy of policy issuance and changes
- Exceptional customer service ratings
- Efficient management of policy data and records
- Compliance with regulatory requirements
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