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Water Mitigation Crew Lead

1 week ago

Medina, Al Madīnah al Munawwarah, Saudi Arabia Servpro Industries, Inc. Full time
Company Overview

Servpro Industries, Inc. is a leading provider of fire and water cleanup and restoration services in Northeast Ohio. With 13 franchises across the Cleveland, Akron, Mansfield, and Toledo areas, we offer a unique opportunity for customer-focused individuals to join our team.


Job Description

We are seeking a highly motivated Water Mitigation Crew Chief to lead our production processes and fulfill service needs for residential and commercial customers. As a key member of our team, you will be responsible for responding to service calls, performing services according to SERVPRO production guidelines, and communicating with project managers to ensure customer satisfaction.


Responsibilities
  • Provide exceptional customer experiences and ensure high levels of customer satisfaction.
  • Communicate clear expectations to water technicians and supervise their activities.
  • Collaborate with project managers to address project progress and issues.
  • Identify and mitigate safety hazards, ensuring the well-being of all personnel.
  • Prepare rooms/areas for cleaning and content storage activities.
  • Maintain accurate job files in Drybook and Contents Tracker.
  • Perform production processes following SERVPRO production guidelines per work order.
  • Cleanup and breakdown at the end of each day/job to maintain a clean and orderly appearance on the job site.

Qualifications
  • High school diploma or equivalent required.
  • Dedicated commitment to world-class customer service.
  • Effective oral communication skills.
  • Prior experience in cleaning/restoration preferred.
  • IICRC certifications a plus.
  • Clean driving record essential.