Customer Service Representative
3 weeks ago
Key Responsibilities:
- Proactively welcome and assist visitors.
- Oversee the management of the reception area, including telecommunications systems.
- Efficiently handle inquiries, keep directories updated, and manage visitor logs.
- Exemplify excellent telephone etiquette and professionalism, focusing on customer service while adeptly managing high-pressure situations.
- Maintain accurate and up-to-date staff records on Facts Sharp (HRMS), including documentation such as passports, Emirates IDs, visa, security passes, and labor cards.
- Collaborate with HR and external staff to ensure timely receipt and return of documents, particularly in cases involving old security passes.
- Respond to email and phone inquiries to provide information and assistance to staff and external parties.
- Provide a warm greeting and assist clients, proficiently managing the meeting room's status for a seamless experience.
- Monitor, respond to, and forward emails from the company's main domain to the appropriate recipients.
- Liaise with the Dubai branch in case of document transfer.
- Handle the receipt and dispatch of documents through couriers, ensuring their effective distribution within the company.
- Support recruiters by contacting candidates, scheduling interviews.
- Offer general administrative support to various departments, addressing important requests and tasks as needed.
Desired Candidate Profile:
- A Bachelor's Degree holder related to the field.
- Must be residing in Saudi Arabia.
- Should be available for face-to-face interview in Riyadh, Saudi Arabia.
- With at least 3-5 years of experience working as a Receptionist and Admin Assistant in any outsourcing company or related industry.
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