General Leadership Position
3 days ago
Job Description
The General Manager is responsible for the overall leadership and direction of the hotel, maximising on sales and revenue, and driving financial returns. This includes developing programmes and initiatives to increase team engagement, implementing and monitoring team member succession planning, and establishing performance and development goals for team members.
Key Accountabilities
- People: Develop programmes and initiatives to increase team engagement that are aligned with the hotel's service philosophy. Develop, implement, and monitor team member succession planning to ensure future bench strength.
- Guest Experience: Demonstrate brand citizenship by maintaining compliance with all required brand and service standards. Drive improvement in guest satisfaction goals.
- Financial: Prepare annual capital, cash flow, and sales and marketing plans to accurately forecast budgets. Analyse financials to drive revenues, future profitability, and maximum return on investment.
- Responsible Business: Ensure a safe and secure environment for guests, colleagues, and hotel assets. Act as public relations representative to raise awareness of hotel and brand in local community.
Skills and Qualifications
To succeed in this role, you will need:
- A Bachelor's degree or higher education qualification in Hotel Administration, Business Administration, or equivalent.
- Five to ten years' of prior hotel management experience, or equivalent combination of education and experience.
- Experience required may vary based on size and complexity of operation.
- Must speak fluent English. Other languages preferred.
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