Customer Onboarding Expert
5 days ago
We are a rapidly growing B2B Fin-Tech company dedicated to simplifying expense management for businesses in Saudi Arabia. Our innovative tools empower companies to manage their finances more effectively.
About the JobThe Client Success Associate will be responsible for supporting customer onboarding, adoption, and satisfaction. This role involves providing basic support, gathering feedback, and assisting with account management tasks. The Client Success Associate will work closely with the Support Team Leads to ensure a positive customer experience and drive product adoption.
Key Responsibilities:- Support customer onboarding processes, including account setup and initial training.
- Provide basic customer support and respond to customer inquiries.
- Help customers navigate the product and troubleshoot common issues.
- Gather and document customer feedback, feature requests, and pain points.
- Assist in creating and maintaining customer support documentation and FAQs.
- Monitor customer health metrics and flag potential issues to Support Team Leads.
- Assist in organizing and conducting customer training sessions and webinars.
- Maintain accurate customer data in the CRM system.
- Support the Support team with administrative tasks and reporting.
- Collaborate with other departments to resolve customer issues and improve the overall customer experience.
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