Team Leader
3 days ago
As a Team Leader, you will be responsible for managing a team of Account Managers focused on the growth and development of Selling Partners on Amazon. Your key responsibilities will include:
- Selling Partner Support and Business Growth:
- Develop and implement strategies to improve business input metrics that drive growth and enhance the end-customer experience.
- Collaborate with cross-functional teams to ensure timely and professional operational support to all Selling Partners.
- Selling Partner Relationship Management:
- Foster strong relationships with Selling Partners across the portfolio, identifying joint business plan action items and escalating outstanding issues as needed.
- Manage Selling Partner needs and resources, monitoring complexity through efficient allocation of Account Managers.
- Program Process Excellence:
- Contribute to the improvement of tools and processes, enhancing the Selling Partner experience and driving productivity for Account Managers.
- Identify feature enhancements and new products to improve service offerings based on customer feedback, data analysis, and competitive product gaps.
- Leadership:
- Lead an extended team of Account Managers, prioritizing strategic initiatives and escalation support as needed.
- Act as a thought leader in defining success criteria and understanding business needs of Selling Partners in an ever-changing environment.
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