Healthcare Coordinator

3 weeks ago


Jeddah, Makkah Province, Saudi Arabia BUPA Arabia Full time
Job Summary

BUPA Arabia is seeking a highly skilled and experienced Healthcare Coordinator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Customer Service
    • Provide high-level customer service and professionalism to all customers, ensuring that their inquiries are handled in a timely and efficient manner.
    • Maintain a thorough knowledge of all departments, company network of hospitals, products, and services to provide accurate information to customers.
    • Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction.
  • Team Support
    • Work effectively both individually and as part of a team to achieve both individual and department goals and objectives.
    • Strive consistently to promote a positive team spirit and contribute to the team positively.
  • Providers' Compliance
    • Ensure that the hospital is compliant with the agreed-upon standards of service with BUPA Arabia and that they deliver such standards to the members.
    • Ensure that the hospital is utilizing the swipe card and fingerprint machines in addition to the website and any technical services linked to BUPA Arabia.
    • Play a support role for the hospital staff and enable coaching and training on BUPA services to the hospital staff.
  • Complaints Management
    • Solve customer complaints without the need for further escalations.
    • Ensure the proper follow-up of the recovery plan.
    • Ensure that complaints are entered into the complaints system tracker to take preventive actions.
  • Relationship Building
    • To establish excellent relationships with the providers' insurance directors.
    • To conduct regular visits to the front lines at the point of service and listen to their concerns and feedback.
    • To coordinate with provider relations on a recognition mechanism for the providers.
    • To ensure that the image of the providers in front of the customers is strengthened, giving further boost to the partnership framework.
  • Professional Appearance and Commitment
    • To ensure the office, customer area, and personal appearance is at the highest level of cleanliness, order, and professional look.
Requirements
  • Education
    • Bachelor's degree in Business, Marketing, Healthcare, or equivalent in a related medical field.
  • Skills
    • Healthcare, customer service, front desk
    • Multi-cultural with interpersonal and communication skills, excellent planning
    • Commercial skills in combination with service-focused mindset


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