Senior Operations Manager

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Quant Full time
Job Overview

The Operations Director role at Quant is a critical position that requires strategic leadership and operational expertise to drive business growth and success. The ideal candidate will have a proven track record of leading high-performing teams, developing operational policies and strategies, and fostering collaboration across departments.

About the Role
  • Lead and manage the Product Operations department to ensure alignment with Suhail's long-term strategic goals.
  • Develop and implement operational plans that drive growth, efficiency, and customer satisfaction.
  • Collaborate closely with Account Executives to deliver value, enhance client satisfaction, and achieve strategic goals centered around customer retention and loyalty.
Key Responsibilities
  1. Develop and implement annual operating plans that align with Suhail's long-term strategic goals.
  2. Ensure Suhail maintains a competitive edge within the industry by continuously improving market position.
  3. Provide regular updates on day-to-day operations, highlighting progress toward goals and addressing any significant deviations.
  4. Lead communication efforts within the team to ensure efficient resolution of operational issues and smooth project development.
  5. Evaluate and manage operational risks across proposals, projects, and staffing to ensure proactive risk mitigation strategies.
  6. Oversee daily departmental operations to ensure alignment with organizational goals and keep management informed on key performance indicators and developments.
  7. Represent Suhail at relevant networking events, training sessions, and management meetings within the product industry.
  8. Manage partnerships and responsible sales efforts to ensure effective supply acquisition to support business objectives.
  9. Oversee and manage the support team, including Customer Success (Account Management), Sales, and Customer Support, to ensure alignment with company goals and exceptional client satisfaction.
  10. Align product operations strategies with Suhail's overall business targets to ensure all initiatives contribute to company growth and success.
  11. Work closely with the product development team to translate business needs into technical requirements that drive product innovation and operational efficiency.
  12. Supervise the system infrastructure to ensure optimal functionality, scalability, and efficiency in product operations.
  13. Ensure methodologies and strategies used in product services are credible, accurate, and aligned with industry best practices.
  14. Stay informed on industry trends and best practices by reading relevant materials and collaborating with peers to bring innovative ideas to Suhail's product operations.
  15. Keep leadership fully informed about the performance and condition of the product operations department, highlighting key areas of focus.
  16. Identify operational challenges and opportunities, address them proactively, and facilitate discussions with the management team to drive effective solutions.


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