Senior Operations Manager
2 weeks ago
The Operations Director role at Quant is a critical position that requires strategic leadership and operational expertise to drive business growth and success. The ideal candidate will have a proven track record of leading high-performing teams, developing operational policies and strategies, and fostering collaboration across departments.
About the Role- Lead and manage the Product Operations department to ensure alignment with Suhail's long-term strategic goals.
- Develop and implement operational plans that drive growth, efficiency, and customer satisfaction.
- Collaborate closely with Account Executives to deliver value, enhance client satisfaction, and achieve strategic goals centered around customer retention and loyalty.
- Develop and implement annual operating plans that align with Suhail's long-term strategic goals.
- Ensure Suhail maintains a competitive edge within the industry by continuously improving market position.
- Provide regular updates on day-to-day operations, highlighting progress toward goals and addressing any significant deviations.
- Lead communication efforts within the team to ensure efficient resolution of operational issues and smooth project development.
- Evaluate and manage operational risks across proposals, projects, and staffing to ensure proactive risk mitigation strategies.
- Oversee daily departmental operations to ensure alignment with organizational goals and keep management informed on key performance indicators and developments.
- Represent Suhail at relevant networking events, training sessions, and management meetings within the product industry.
- Manage partnerships and responsible sales efforts to ensure effective supply acquisition to support business objectives.
- Oversee and manage the support team, including Customer Success (Account Management), Sales, and Customer Support, to ensure alignment with company goals and exceptional client satisfaction.
- Align product operations strategies with Suhail's overall business targets to ensure all initiatives contribute to company growth and success.
- Work closely with the product development team to translate business needs into technical requirements that drive product innovation and operational efficiency.
- Supervise the system infrastructure to ensure optimal functionality, scalability, and efficiency in product operations.
- Ensure methodologies and strategies used in product services are credible, accurate, and aligned with industry best practices.
- Stay informed on industry trends and best practices by reading relevant materials and collaborating with peers to bring innovative ideas to Suhail's product operations.
- Keep leadership fully informed about the performance and condition of the product operations department, highlighting key areas of focus.
- Identify operational challenges and opportunities, address them proactively, and facilitate discussions with the management team to drive effective solutions.
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