Service Quality Enhancement Professional

7 days ago


Jeddah, Makkah Province, Saudi Arabia Emdad Al Khebrat Full time
Role Summary

As a Customer Experience Improvement Manager, you will play a critical role in driving business outcomes through exceptional customer service.

Main Responsibilities
  1. Evaluate and analyze customer interactions to identify opportunities for improvement.
  2. Develop and implement strategies to enhance customer satisfaction and loyalty.
  3. Collaborate with operations management to drive business outcomes.
  4. Maintain accurate records of performance metrics and analytics.
  5. Provide coaching and guidance to team members to ensure high-quality service delivery.


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