Technical Assistance Engineer
5 days ago
Tamkeen Technologies is seeking a talented IT Support specialist to join our team. As an IT Support specialist, you will play a crucial role in managing SharePoint support, mailbox operations, Active Directory (AD) operations, and ServiceNow ticket distribution.
Responsibilities:- SharePoint Management: You will be responsible for providing support for SharePoint environments, including site configuration, user access management, and troubleshooting.
- Email Support: You will manage mailbox creation, configuration, and troubleshooting in Microsoft Exchange or similar platforms. Ensure seamless email communication by addressing user issues and monitoring system performance.
- Directory Services: You will manage user accounts, groups, and permissions in Active Directory. Monitor and resolve AD-related issues, including authentication and access problems.
- Ticket Management: You will oversee the distribution and prioritization of ServiceNow tickets to appropriate teams. Track ticket progress and ensure timely resolution of incidents and service requests.
- Bachelor's degree in Information Technology or related field.
- 1-3 years of experience in IT support, focusing on SharePoint, mailbox operations, Active Directory, and ServiceNow ticketing systems.
- Strong understanding of IT infrastructure and support processes.
- Excellent problem-solving and communication skills.
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