Hotel Reservation Manager

6 days ago


Makkah, Makkah Province, Saudi Arabia Al Marwa Rayhaan by Rotana Full time

We are seeking a dynamic Guest Service professional to lead our Reservations Department. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting a helpful and professional image to our guests.

  1. Provide prompt, caring, and helpful assistance to all customers requiring support.
  2. Ensure seamless application of room reservations and group reservations procedures.
  3. Maintain awareness of guest profiles through our Opera system and understand rate management.
  4. Promote sales activities within the hotel and maximize revenue opportunities.
  5. Manage administration procedures to maintain high standards.
Requirements
  • Bachelor's degree in Hospitality or related field.
  • Minimum 2 years' experience in hotel reservations.
  • Excellent communication skills with written and oral proficiency in English.
  • Additional language skills an asset.

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