Front Office Associate

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Rotana Hotels Full time

At Rotana Hotels, we're seeking dynamic professionals to join our Front Office team as a Guest Service Agent. This role offers the opportunity to provide exceptional customer service, ensuring guests have a memorable experience.

  1. We're looking for individuals who can deliver consistently professional, friendly, and engaging service.
  2. As a Guest Service Agent, you'll be responsible for welcoming and checking in guests, following established standards of practice.
  3. You'll also check out departing guests, ensuring their stay meets our high standards.
  4. In this role, you'll sell rooms to walk-in guests and address any facilities issues that may arise.
  5. You'll be responsible for managing cash inventory, processing cheques and bills of exchange in foreign currencies for hotel guests.
  6. Collaboration with colleagues from various departments, including Housekeeping, Finance, and Reservation, is essential to success in this position.
  7. The Guest Service Desk must always be manned, operationally prepared, and stocked to provide excellent service to our guests.
  8. You'll maintain the confidentiality of our guests' information, adhering to our strict data protection policies.
  9. A deep understanding of our hotel's policies, procedures, and service standards is crucial, as well as knowledge of our facilities and events.

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