Front Office Operations Manager

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Crowne Plaza Riyadh Al Waha, an IHG Hotel Full time
Job Description:

The Front Office Supervisor role at Crowne Plaza Riyadh Al Waha, an IHG Hotel, is a key position that oversees the smooth operation of front office services. This includes managing the check-in and check-out process, ensuring guest information is accurate, and handling guest complaints efficiently.

This leadership role requires strong communication skills to effectively interact with guests, staff, and other hotel departments. The successful candidate will be responsible for supervising front desk operations during their shift, conducting briefings to ensure all operational requirements are met, and overseeing the use of public address systems.

As a Front Office Supervisor, you will also play a crucial role in training staff on cash handling, banking procedures, and debtor control. Additionally, this position involves preparing financial reports and ensuring compliance with hotel accounting procedures.

Responsibilities:
  • Supervise front office operations during your shift, ensuring timely and professional service delivery.
  • Conduct shift briefings to ensure all operational requirements are clear and followed.
  • Oversee guest information, group bookings, and local event information.
  • Manage the use of public address systems and handle guest complaints, providing solutions as needed.
  • Train staff on cash handling, banking procedures, and debtor control.
  • Prepare financial reports and ensure compliance with hotel accounting procedures.

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