Senior Engagement Director

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time
About the Job

This is an exciting opportunity to join our team as a Senior Engagement Director. In this role, you will lead the delivery team throughout large, complex customer engagements, driving rapid paths to success and ongoing value for our customers.

The ideal candidate will have progressive experience in a professional services organization, excellent communication skills, both written and verbal, in English and Arabic languages, and project management certification in PMI or similar.

You will work closely with the Sales Account Team, partner, and customer to understand their challenges, partners, issues, and value being delivered. You will apply your expertise in delivery and utilize Now Create, the ServiceNow Implementation Methodology, to drive successful customer outcomes.

The responsibilities of this role include:

  • Leading the delivery team throughout the engagement and driving the overall vision and direction.
  • Working with the Sales Account Team, partner, and customer to understand their challenges, partners, issues, and value being delivered.
  • Applying expertise from the Now Create methodology and prescriptive guidance to promote the delivery of the engagement, including long-term customer success.
  • Fostering collaboration, effective decision-making, and customer agreement on proposed solutions.
  • Establishing program governance to manage requirements in line with agreed scope, time, schedule, cost, and business objectives.
  • Developing and executing proven risk assessment, prevention, and mitigation plans, as well as efficient identification, tracking, and resolution of issues.


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