Housekeeping Team Leader
4 days ago
At theWORK, we're committed to delivering exceptional guest experiences through a world-class employee experience and company culture. As a Housekeeping Team Leader, you'll play a vital role in ensuring our hotel's high standards are met.
We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with respect. Whether you work with us, stay with us, or discover with us, we aim to create impressions that will last a lifetime.
About Our Hotel:
Located in the heart of Riyadh, Four Seasons Hotel is an architectural icon that embodies style and sophistication. Our team provides a bespoke experience through thoughtful, personalized service and hospitality.
Main Responsibilities:
- To display a friendly, courteous, and professional manner in all dealings with guests, patrons, and other employees.
- To welcome and register hotel guests, fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures.
- To handle a multitude of keys, quote room and rate availability, accept reservations, changes, and cancellations, and select and block rooms for arriving guests.
- To work closely with Guest Services and Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
- To handle guest problems or complaints, utilize the computer system in running daily reports, and keep support departments informed of necessary information or requests.
- To perform tasks such as completing key packets and vouchers, checking guests out of the hotel, making change, cashing checks, exchanging foreign currency, and posting charges to guest accounts.
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