Hotel Operations Manager

4 days ago


Riyad Al Khabra, Saudi Arabia theWORK Full time

The front office team at theWORK is dedicated to providing exceptional service to our guests. As a Housekeeping Team Leader, you'll be responsible for leading a team to ensure our hotel's high standards are met.

We strive to create an environment where our employees feel valued, respected, and empowered to deliver outstanding service. Our team members around the world work together to create amazing experiences for our guests, residents, and partners.

About Our Values:

We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with respect. We aim to create impressions that will last a lifetime.

Main Responsibilities:

  • To lead a team of housekeeping staff, ensuring they have the necessary tools and resources to deliver exceptional service.
  • To welcome and register hotel guests, fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures.
  • To handle a multitude of keys, quote room and rate availability, accept reservations, changes, and cancellations, and select and block rooms for arriving guests.
  • To work closely with Guest Services and Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
  • To handle guest problems or complaints, utilize the computer system in running daily reports, and keep support departments informed of necessary information or requests.


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