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Front of House Operations Assistant

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia COREcruitment Full time
About the Job:

COREcruitment is currently assisting a leading hospitality group in KSA with their search for a highly skilled Hotel Experience Coordinator.

This role involves working closely with the Guest Relations Manager to oversee and support all front of house operations for this ultra-luxury resort.

The ideal candidate will have a proven track record in hospitality, excellent communication abilities, and outstanding organizational skills.

Responsibilities:

  • Arrival List Review: Thoroughly review arrival lists to ensure seamless guest experiences.
  • VIP Support: Provide dedicated service to special guests, addressing their inquiries promptly.
  • Materials Preparation: Collaborate in preparing welcome materials, including room service menus and area descriptions.
  • Guest Engagement: Share information about amenities, areas, and venues, highlighting services as necessary.
  • Relationship Building: Develop strong relationships with guests by anticipating their needs and offering assistance accordingly.
  • Issue Resolution: Address any customer complaints and escalate them to the Guest Relations Manager when needed.
  • Record Maintenance: Accurately maintain records in the logbook daily.
  • Performance Evaluation: Ensure adherence to health and quality standards within the organization.

Requirements:

  • Proven Track Record: Possess a proven track record as a Guest Relations Officer / Executive.
  • Industry Expertise: Be knowledgeable about hospitality industry standards.
  • Effective Communication: Demonstrate exceptional communication abilities.
  • Strong Organizational Skills: Showcase outstanding organizational and time-management skills.
  • Education and Qualifications: Hold a diploma or BSc/BA in Hospitality Management.