Continuous Excellence Leader

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia VisionX Technologies, Inc. Full time
Your Role:
You will be responsible for developing and implementing a structured plan to enhance service delivery, efficiency, and customer satisfaction. This involves collaborating with various teams, analyzing performance data, identifying areas for improvement, and leading the implementation of changes. A key aspect of this role is developing a quarterly plan for continuous improvement, ensuring its successful execution, and tracking its impact on overall service quality.

As a Quality Enhancement Specialist, you will play a critical role in driving a culture of continuous improvement across all IT services. You will work closely with various teams, analyze performance data, identify areas for improvement, and lead the implementation of changes. The ideal candidate will have a strong understanding of IT service management principles and frameworks, such as ITIL, and proven experience in a service improvement role, preferably within an IT environment.

You will be responsible for communicating the plan and its progress to relevant stakeholders, ensuring seamless collaboration and influencing change across teams.

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