Commercial Excellence Leader

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

About the Role

As a Store Manager at Chalhoub Group, you will play a pivotal role in driving commercial excellence and delivering exceptional Guest Experiences. This challenging yet rewarding opportunity demands a strong strategic thinker who can effectively manage store operations, nurture talent, and foster a collaborative work environment.

Main Responsibilities

  • Develop and execute comprehensive CX strategies to boost eNPS and cNPS
  • Create and implement succession plans for team members, focusing on readiness and growth potential
  • Coach and develop talent within the team through hands-on mentoring and stretch assignments
  • Manage day-to-day store operations, ensuring seamless execution of visual merchandising, retail store SOPs, sales team schedules, and commissions
  • Act as a primary point of contact for back-office operations and provide timely support as required
  • Optimize click-and-collect services to meet strict SLAs
  • Enhance customer data capture processes in alignment with marketing requirements
  • Promote loyalty programs and ensure floor teams are knowledgeable about app offerings
  • Promote a positive, inclusive team culture centered around shared goals
  • Develop and execute omnichannel sales strategies to drive revenue growth and maximize sell-through at full price

Requirements

To succeed in this role, you must possess:

  • A Bachelor's degree in Business Administration or Management
  • 6-8 years of experience in retail shop management


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