Customer Service Engineer

5 days ago


Jeddah, Makkah Province, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co. Full time
Company Overview

Hamad M. Al Rugaib & Sons Trading Co. is a leading company in the industry, known for its innovative solutions and commitment to excellence.

Job Description

We are seeking a highly motivated and ambitious engineer to join our fast-growing team as a Customer Service Engineer. The ideal candidate will be responsible for promoting after-sales services to existing customers and increasing the customer portfolio by prospecting and identifying new potentials.

The successful candidate will plan and prioritize sales activities towards achieving agreed business aims, manage personal time and productivity, and maintain regular contact with all customers. Key responsibilities include working on allocated leads, analyzing the installed base and customers, generating proposals for Sales of CTS spare parts and service products, and liaising with colleagues handling field Aftermarket sales.

Key Responsibilities:

  • Work on allocated leads, analyze the installed base and customers, generate proposals for Sales of CTS spare parts and service products.
  • Liaise with colleagues handling field Aftermarket sales to coordinate activities where appropriate and ensure that sales are obtained, and a high level of customer satisfaction is maintained.
  • Upselling products and services, carry out Tele sales, mailer campaigns, research and generate new leads for CTS products.
  • Maximize the revenue and profitability of the service business across the assigned territory by promoting sales of the compressor technique Service products to new and existing customers, in accordance with agreed business plans.
  • Ensure timely collection of payments from customers.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Experience in sales or marketing industrial products.
  • Knowledge about compressed air market or products.
  • Good verbal and written communication skills both in English and Arabic.

Benefits

We offer a dynamic and inclusive work environment, opportunities for growth and development, and a chance to make an impact. If you're looking for a challenging role with plenty of opportunities to learn and grow, we'd love to hear from you



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