Customer Service Representative
2 weeks ago
We are seeking a highly motivated and customer-oriented individual to join our team at Perfect Presentation (2P) in Jeddah, Saudi Arabia. As a Call Center Agent, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service. The ideal candidate should have exceptional communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.
Responsibilities:
- Answer inbound calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate and timely information to customers while maintaining a high level of customer satisfaction
- Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions
- Follow up with customers on unresolved issues to ensure customer satisfaction
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints
- Collaborate with team members and other departments to ensure prompt and effective resolution of customer issues
- Upsell products and services to customers when appropriate
- Stay updated on product knowledge and company policies to provide accurate information to customers
- Adhere to call center scripts and guidelines to provide consistent and high-quality customer service
- Meet or exceed call center performance metrics, including customer satisfaction, productivity, and quality targets
As a Customer Service Representative at Perfect Presentation (2P), you will play a critical role in ensuring that our customers receive exceptional support and service.
Key ResponsibilitiesSome key responsibilities of the position include:
- Handling customer inquiries and resolving issues in a timely and professional manner
- Providing accurate and timely information to customers while maintaining a high level of customer satisfaction
- Collaborating with team members and other departments to ensure prompt and effective resolution of customer issues
To succeed in this role, you will need to possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.
Additionally, you will need to be able to work in a fast-paced and dynamic environment, stay updated on product knowledge and company policies, and meet or exceed call center performance metrics.
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