Service Improvement Strategist
4 days ago
VisionX Technologies, Inc. is seeking a skilled Service Improvement Strategist to drive excellence across all IT services. As a key member of our team, you will develop and implement a structured plan to enhance service delivery, efficiency, and customer satisfaction.
Key Responsibilities:
- Collaborate with various teams to analyze performance data and identify areas for improvement.
- Develop and lead the implementation of changes to improve service quality.
- Create a quarterly plan for continuous improvement and track its impact on overall service quality.
Requirements:
A strong understanding of IT service management principles and frameworks, such as ITIL.
Proven experience in a service improvement role, preferably within an IT environment.
Demonstrated ability to develop and implement continuous improvement methodologies.
Excellent communication, interpersonal, and stakeholder management skills.
Ability to work collaboratively across teams and influence change.
A proactive and results-oriented approach.
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