Client Relationship Director

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Edelman Full time

About Edelman

We are a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum.

We understand that diversity, equity, inclusion, and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration, and belonging.

The Position

This role involves being the business-minded steward of our client relationship, ensuring both the clients' and agency's business objectives are met. You will effectively identify and anticipate business problems and help clients solve them through applying deep industry and tactical knowledge.

Key Responsibilities
  1. Create strategic programs considering diverse platforms, channels, and audiences.
  2. Maintain a deep understanding of the clients' businesses, priorities, pain points, and competitive landscape.
  3. Stay up-to-date on markets, sectors, and channels in which clients operate; utilize internal/external resources to address knowledge gaps for self and team.
  4. Anticipate future challenges; help clients stay ahead of issues and capitalize on new opportunities, understanding clients' mindset, challenges, and barriers to success.
  5. Demonstrate empathy for clients by understanding their mindset, challenges, and barriers to success.
  6. Balancing the needs of the client and the needs of the firm.
Skills and Qualifications
  • Minimum 8 years of experience in Arts & Culture, Communications Marketing, and/or related fields, including research, management consulting, media, or publishing.
  • Strong communication skills – active listening and ability to persuade and negotiate.
  • Excellent English writing skills – ability to draft and edit B2B material, including whitepapers and opinion editorials.
  • Familiarity with industry specialty areas, including investments, ESG, and climate change.
  • Experience working in Saudi for business/government clients, preferably in Riyadh.
  • Confidence in presenting ideas and providing counsel to internal and external audiences.
  • Strong problem-solving and analytical skills.
  • High emotional intelligence and sound judgment.
  • Ability to manage multiple deadlines and client priorities, effectively leading a team.
Why Work with Us?
  • An opportunity to grow professionally and personally, working with talented individuals in the PR industry.
  • Potential for big personal growth, training, and further development of skills.
  • A dynamic, collaborative, and inclusive culture, celebrating diversity and individuality.
  • Access to a wide range of virtual learning and development resources for personal and professional growth.


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