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Customer Success Strategist

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia BMC Software Full time
About the Role

We are seeking a highly skilled Customer Success Specialist to join our team at BMC Software. As a key member of our customer-facing team, you will be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, and risk identification and mitigation.

Key Responsibilities
  • Develop and execute customer success plans to ensure customers achieve their desired outcomes.
  • Provide expert guidance on IT Service Management (ITSM) products and services, including HP Service Desk, BMC Remedy/Helix, and ServiceNow.
  • Collaborate with cross-functional teams to identify and mitigate customer risks, and develop strategies to improve customer experience.
  • Articulate the value of BMC's Social Enterprise solutions and inspire customers to adopt cloud computing technologies.
  • Serve as an escalation point for customer issues and drive risk mitigation.
Requirements
  • Prior experience with medium-large, complex project implementations.
  • Prior experience with in-depth & wide-scale diverse portfolio engagements with timelines ranging from 1 week to several months.
  • ITIL and all aspects of Service management including Service Desk, Configuration Management, Change Management, Asset Management, CMDB, Service Catalogues and Knowledge Management.
  • Deep ITSM or IT experience and knowledge of competitive landscape.
  • Proven effectiveness at leading and facilitating executive meetings and workshops.
What We Offer

BMC Software is committed to equal opportunity employment and offers a dynamic work environment that values diversity, inclusion, and innovation. As a member of our team, you will have the opportunity to learn, grow, and contribute to the success of our customers and the company.