Chief Protective Services Officer

5 days ago

Jeddah, Makkah Province, Saudi Arabia The First Group Full time
About Our Team

The First Group is proud to employ a team of dedicated professionals who share our commitment to safety and security. Our staff undergo rigorous training to ensure they can provide exceptional service to our guests.

Silver Sands Beach, with its stunning coastal location and modern amenities, is the perfect setting for our team to excel. We encourage our employees to develop their skills and expertise, enabling them to deliver outstanding results.

We believe that a happy and motivated team is essential to achieving our goals. That's why we offer competitive benefits and opportunities for career advancement.

Job Summary

The Security Supervisor is responsible for protecting and safeguarding all hotel guests, employees, their belongings, and all hotel assets under the guidance of the Chief Security Officer.

The successful candidate will assist in coordinating Security operations to ensure maximum efficiency and guest satisfaction, promoting the desired work culture.

Responsibilities
  • Understand and stay up-to-date with all hotel-related services and products, making recommendations to hotel guests and employees.
  • Perform tasks consistently in line with Hotel standards and adhere to all Hotel rules and procedures, as well as UAE legal requirements.
  • In the absence of the Chief Security Officer, manage the department according to established standards, providing a safe, secure, courteous, professional, efficient, and flexible service at all times, following Hotel Standards of Performance.
  • Perform minimum one patrol per each shift of all areas of the property to observe and report any irregularities to CSO.
  • Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, security grooming, and key control.
  • Maintain proper and accurate records of all documents, including Security Log, Incident Report, Key Control, Lost and Found, Quarantine list, Visitor Passes, and gate pass.
  • Handle investigation and make unbiased incident reports on all claims involving thefts, accidents, injury, property damage, vandalism, and trespassing from either guests, visitors, or employees to Management.
Requirements
  1. Five years of experience in the security field, preferably in the hospitality industry.
  2. Proven track record of managing Security operations.
  3. Extensive knowledge of security protocols and procedures.
  4. Excellent leadership and communication skills.
  5. Ability to provide training on security policies and procedures.
  6. Confidentiality and discretion when handling sensitive information.

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