Complaint Resolution Specialist
7 days ago
Morni | مرني is seeking a Complaint Resolution Specialist to join our team. As a key member of our quality assurance department, you will be responsible for resolving customer complaints and ensuring that our customer service interactions meet the highest standards of quality and compliance.
Key Responsibilities:- Manage the entire complaint lifecycle, from receipt through resolution, ensuring accurate data entry and documentation.
- Route complaints to appropriate branches for evaluation and action.
- Contact customers for additional information or follow-ups when required.
- Serve as the first point of contact in the complaint-handling process, acknowledging complaints and informing customers about next steps.
- Bachelor's degree in Business Administration, Management, or a related field (preferred).
- Minimum 3-5 years of experience in quality assurance, complaint handling, or a similar role within a customer service environment.
- Native Arabic speaker with fluent English (written and spoken).
- Proficient in CRM systems and complaint management tools.
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