Complaint Resolution Specialist

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Morni | مرني Full time
Role Summary

Morni | مرني is seeking a Complaint Resolution Specialist to join our team. As a key member of our quality assurance department, you will be responsible for resolving customer complaints and ensuring that our customer service interactions meet the highest standards of quality and compliance.

Key Responsibilities:
  • Manage the entire complaint lifecycle, from receipt through resolution, ensuring accurate data entry and documentation.
  • Route complaints to appropriate branches for evaluation and action.
  • Contact customers for additional information or follow-ups when required.
  • Serve as the first point of contact in the complaint-handling process, acknowledging complaints and informing customers about next steps.
Requirements:
  • Bachelor's degree in Business Administration, Management, or a related field (preferred).
  • Minimum 3-5 years of experience in quality assurance, complaint handling, or a similar role within a customer service environment.
  • Native Arabic speaker with fluent English (written and spoken).
  • Proficient in CRM systems and complaint management tools.


  • Riyadh, Ar Riyāḑ, Saudi Arabia First Abu Dhabi Bank (FAB) Full time

    Job Overview:FAB is seeking a skilled Customer Complaints Resolution Specialist to join our team. In this role, you will be responsible for receiving, classifying, and dispatching customer complaints received from various sources.The ideal candidate will have excellent communication skills, both in English and Arabic, and be able to analyze complaints and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia First Abu Dhabi Bank (FAB) Full time

    Key Responsibilities:The Complaint Resolutions Coordinator will be responsible for coordinating and resolving customer complaints in a fair and timely manner.The ideal candidate will have excellent communication skills, both in English and Arabic, and be able to analyze complaints and develop strategies to prevent future complaints.Coordinate and resolve...


  • Riyadh, Ar Riyāḑ, Saudi Arabia HungerStation | هنقرستيشن Full time

    Key ResponsibilitiesHungerStation | هنقرستيشن is seeking a highly skilled Account Resolution Expert to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional customer experiences through timely and effective issue resolution.The ideal candidate will possess excellent communication skills,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags Qiddiya City Full time

    About UsSix Flags Qiddiya City is a premier entertainment destination that offers an array of thrilling rides, spectacular shows, and delicious dining options. Our goal is to create an unforgettable experience for our guests, and we are seeking a talented Guest Service Specialist to help us achieve this vision.Job SummaryAs a Guest Service Specialist, you...


  • Riyadh, Ar Riyāḑ, Saudi Arabia HungerStation | هنقرستيشن Full time

    Job SummaryWe are seeking a skilled Customer Support Specialist to join our team at HungerStation | هنقرستيشن. As a key member of our customer-facing department, you will be responsible for delivering exceptional customer experiences through timely and effective issue resolution.The ideal candidate will possess excellent communication skills, a...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Morni | مرني Full time

    About the RoleMorni | مرني is seeking a Quality Assurance Team Lead - Arabic Speaker to join our team. As a key member of our quality assurance department, you will be responsible for leading our team of quality assurance specialists and ensuring that our customer service interactions meet the highest standards of quality and compliance.Key...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Rawaj HCM Jobs Full time

    We are seeking a skilled Restaurant Supervisor to join our team at Rawaj HCM Jobs. As a Restaurant Supervisor, you will be responsible for overseeing the daily operations of our restaurant, ensuring high standards of customer satisfaction, food quality, hygiene, and safety.This role involves supervising staff, managing inventory, handling customer concerns,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia GlobalBlue_IT Full time

    What We OfferWe are committed to creating a positive and inclusive work environment that fosters growth, collaboration, and employee satisfaction. As a valued member of our team, you can expect:1. Competitive salary and benefits package2. Opportunities for professional growth and advancement within the company3. Comprehensive training program to develop your...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Equestrian Club of Riyadh Full time

    Job DescriptionResponsible for handling investigations to ensure alignment with company policies and procedures.Create and maintain employee files to ensure all employee-related documents are up-to-date.Receive and handle employee complaints, grievances, and assist with conflict resolutions through confidential investigations of complaints.Key...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Morni | مرني Full time

    Job OverviewWe are looking for a Quality and Compliance Expert to join our team at Morni | مرني. As a key member of our quality assurance department, you will be responsible for ensuring that our customer service interactions meet the highest standards of quality and compliance.Key Responsibilities:Review and evaluate agent interactions across multiple...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ALJOMAIH BOTTLING PLANTS Full time

    ALJOMAIH BOTTLING PLANTS is seeking an experienced Infrastructure Specialist to join our team. As an Infrastructure Specialist, you will be responsible for designing and implementing our IT infrastructure solutions.Key responsibilities include developing and implementing workflows to streamline the identification, receipt, documentation, distribution, and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia AJEX Full time

    About This RoleWe are seeking an experienced Support Team Associate to join our team at AJEX.As a Support Team Associate, you will be responsible for providing high-quality customer service and support to our clients.Main ResponsibilitiesHandle incoming customer calls with efficiency and professionalism.Follow standardized procedures when resolving customer...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Morni | مرني Full time

    Job DescriptionWe are seeking a highly skilled Customer Experience Quality Manager to join our team at Morni | مرني. As a key member of our quality assurance department, you will be responsible for ensuring that our customer service interactions meet the highest standards of quality and compliance.Key Responsibilities:Review and evaluate agent...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Marcomarabia Full time

    About the PositionManage customer support to ensure customer satisfaction and improve the customer experienceHandle inbound and outbound calls, respond to customer inquiries, and resolve customer complaintsThe ideal candidate will be able to communicate effectively across various departments to ensure prompt resolutions and escalate issues when necessary.


  • Riyadh, Ar Riyāḑ, Saudi Arabia Strategicgears Full time

    Job Title:IT Support Specialist KSA About the Job:We are seeking a highly skilled IT Support Specialist to join our team at Strategicgears. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our internal users.Provide first-line technical support to internal users via phone, email, or in-person.Troubleshoot...


  • Riyadh, Ar Riyāḑ, Saudi Arabia هيئة الزكاة والضريبة والجمارك Full time

    Role OverviewWe are seeking a highly skilled Whistleblowing Specialist to join our team, responsible for managing the Whistleblowing platform hotline and investigating reported violations.Key ResponsibilitiesHotline ManagementReceive, check, and log internal complaints related to disputes, employee misconduct, or grievances.Escalate reported violations and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Tayyeb Enterprises Full time

    Programmer / System AnalystAbout the Role:We are seeking a highly skilled ERP Implementation Specialist to join our team at Tayyeb Enterprises in Saudi Arabia.The ideal candidate will have a strong background in software development, business processes modeling, problem solving, and conflict resolution. Excellent communication skills, both written and spoken...


  • Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    About the JobAs an Operational Excellence Specialist at Al-Futtaim Automotive, you will play a crucial role in ensuring the smooth operation of our business.You will be responsible for managing multiple projects simultaneously, paying strict attention to detail, and working within a team environment.Key skills required for this role include excellent...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags Qiddiya City Full time

    Frontline Hospitality RepresentativeAt Six Flags Qiddiya City, we are committed to delivering exceptional guest experiences that exceed expectations. As a Frontline Hospitality Representative, you will play a vital role in ensuring that our guests have an enjoyable and memorable experience at our park. Your primary responsibility will be to provide...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Lendo Full time

    Business Development in the Eastern ProvinceLendo is a fast-growing FinTech company transforming the financial landscape in Saudi Arabia. We are seeking a dedicated professional to establish and grow our client base in the Eastern Province.Key Responsibilities:Maintain deep knowledge of Lendo's products and services, staying updated on new offerings and...