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Complaint Resolutions Coordinator

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia First Abu Dhabi Bank (FAB) Full time
Key Responsibilities:

The Complaint Resolutions Coordinator will be responsible for coordinating and resolving customer complaints in a fair and timely manner.

The ideal candidate will have excellent communication skills, both in English and Arabic, and be able to analyze complaints and develop strategies to prevent future complaints.

  • Coordinate and resolve customer complaints.
  • Analyze complaints and develop strategies to prevent future complaints.
  • Collaborate with business units to resolve complaints efficiently.

Required Skills and Qualifications:

  • Relevant experience in complaint handling or customer service.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.

Benefits:

  • Award-winning bank with a strong reputation in the region.
  • Ongoing training and development opportunities.
  • Competitive salary and benefits package.