Customer Complaints Resolution Specialist

Key Responsibilities:The Complaint Resolutions Coordinator will be responsible for coordinating and resolving customer complaints in a fair and timely manner.The ideal candidate will have excellent communication skills, both in English and Arabic, and be able to analyze complaints and develop strategies to prevent future complaints.Coordinate and resolve...

Job Title: CUSTOMER EXPERIENCE RESOLUTION SPECIALISTJob Description:We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Experience Resolution Specialist. In this role, you will be responsible for analyzing and resolving complex customer issues, ensuring exceptional customer satisfaction.Key Responsibilities:Issue...

Mentoring/supervising the performance/responses of the CITC Complaints team (Customer Care) in resolving customers' complaints at all CITC systems levels.Representing the Company before the CITC in relation to any matters related to customers' complaints (i.e. workshops, meetings, conferences).Providing solutions (technical or otherwise) to close the...

Senior Talent Acquisition Specialist @ Laverne Group | Ex- Anoosh | Recruiter | Headhunter | Top 25% of LinkedIn Recruiter TeamsJob Title: Customer Service Back Office SpecialistKey Responsibilities:Handling Customer Inquiries and Complaints:Follow up on customer inquiries or complaints escalated from the customer service department.Verify the details of...

Job Description:We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Back Office Specialist. In this role, you will be responsible for handling customer inquiries and complaints in a professional and timely manner.Key Responsibilities:Data Management: Record and maintain accurate customer data and conversations in...

Job Summary:FAB is seeking a highly motivated and experienced Complaint Handling Expert to join our team. The successful candidate will be responsible for managing and reviewing all customer complaints in compliance with provided SLAs.The ideal candidate will have a proven track record in complaint handling and analysis, and be able to develop and implement...

About FAB:FIRST ABU DHABI BANK (FAB) is one of the largest banks in the UAE, providing a wide range of banking services to individuals, businesses, and governments.We are committed to delivering exceptional customer service and creating value for our customers through innovative products and services.In this role, you will be part of a dynamic team that is...

Follow communication procedures and guidelines according to the company policy, when handling different topics.· Handle customer complaints (through phone or emails), provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionIdentify customers' needs, clarify information, research every issue and provide solutions...

ResponsibilitiesHandle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps)Provide helpful and relevant information to ensure a positive customer experienceEffectively manage customer feedback by tracking complaints and suggestions to drive service improvementsDemonstrate in-depth...

Role DescriptionParsons Oman seeks a seasoned Procurement Dispute Resolution Specialist to manage procurement-related claims, resolve disputes with suppliers or contractors, ensure compliance with contract terms, and manage claims settlements to minimize costs and risks.Responsibilities:Oversee procurement-related claims, including disputes, warranty issues,...

Key ResponsibilitiesThe successful candidate will be responsible for handling customer interactions through various channels, including ticketing, social media, inbound and outbound voice contact. They will also be required to escalate unresolved complaints, update databases with changes and status of each customer query/resolution, and interface with...

We're looking for a skilled Resolution Expert to join the Ninja team. The ideal candidate will have a passion for delivering exceptional customer experiences through chat support.About the Role:Responsibilities include identifying customer needs and providing personalized solutions or escalating issues as necessary.The successful candidate will demonstrate...

We are seeking a Customer Service Representative to support our Riyadh operation.Key Responsibilities:Respond to customer inquiries and requests via our website.Process orders and provide timely updates on their status.Resolve customer complaints in a professional and courteous manner.Collaborate with the back-office team to ensure efficient issue...

At Perfect Presentation, we are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative in Riyadh, Saudi Arabia.About the RoleThe ideal candidate should have exceptional communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer...

The Client Relations Specialist will play a vital role in enhancing customer satisfaction by addressing their needs and concerns promptly. Key responsibilities include handling customer inquiries, processing orders, and collaborating with internal teams to resolve issues.Responsibilities:Assist customers with their queries and provide solutions to their...

As an English Language Support Specialist at Perfect Presentation in Riyadh, Saudi Arabia, you will play a vital role in ensuring excellent customer service through clear and concise communication.About the RoleYou will be responsible for responding to customer inquiries, resolving issues, and providing support in English language-related...

At Dafater, we are looking for a highly skilled Customer Success Team Lead to join our team. As a key member of our customer success department, you will be responsible for leading a team of specialists in ensuring outstanding client experiences.Job Description:Oversee and guide a team of Customer Success Specialists to ensure the delivery of exceptional...

Career Advancement OpportunityWe are seeking a talented individual to fill the role of Customer Service Leadership Role at Arab National Bank. As a key member of our team, you will be responsible for leading a team of customer service representatives in the call center, focusing on enhancing customer satisfaction and operational...

Customer Communication: Respond to customer inquiries promptly and empathetically via phone, email, chat, and potentially social media channels.Troubleshooting: Investigate and resolve customer issues related to products, orders, accounts, and technical difficulties.Product Knowledge: Gain in-depth understanding of moCal products and services to provide...

Roles and responsibilities Coordinate the process of patient complaints and follow up with the involved departments, communicating with the patients, closing the complaints and ensure patient satisfaction. This role champions improving patient satisfaction by gathering feedback, identifying areas for improvement, and implementing successful initiatives. The...