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Guest Relations Supervisor
2 months ago
We are seeking a highly skilled Guest Relations Supervisor to join our team at Marriott International. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service to our guests, ensuring their needs are met and exceeded.
Key Responsibilities- Respond to guest inquiries and resolve issues in a timely and professional manner.
- Take and confirm reservations, as well as process cancellations and modifications.
- Provide guests with information about hotel amenities, services, and local attractions.
- Assist guests with special requests, such as spa services, transportation, and entertainment arrangements.
- Collaborate with management to develop and implement strategies to improve department performance.
- Assign and oversee work tasks to ensure timely completion and high-quality results.
- Follow company policies and procedures, maintaining confidentiality and protecting company assets.
- Develop and maintain positive relationships with guests, colleagues, and management.
- High school diploma or equivalent required.
- At least 1 year of related work experience, preferably in a customer-facing role.
- Supervisory experience preferred.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing situations.