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Business Development Manager
1 week ago
This is an exciting opportunity to join Patchi Café as an Area Manager, where you will play a key role in shaping the future of our company. As a seasoned professional in the Food and Beverage industry, you will be responsible for overseeing the performance of assigned Outlets, ensuring consistency in customer experience, high-quality service, and excellent health and safety standards.
Main Accountabilities- Manage and supervise assigned Outlets, conducting regular visits and reporting directly to the F&B Country Manager.
- Develop and implement effective control measures to maintain a proactive approach to problem-solving.
- Review and analyze monthly results, highlighting areas for improvement and collaborating with the F&B Country Manager to address underperforming Outlets.
- Maintain awareness of industry trends and share suggestions with the F&B Country Manager to drive business growth.
- Prepare, review, and ratify all necessary paperwork, including forms, reports, and schedules, in a timely and organized manner.
- Ensure compliance with regulations pertaining to health, safety, and labor requirements, protecting employees, guests, and the company's reputation.
- Monitor quality control procedures and evaluate food products to ensure consistent attainment of quality standards.
- Act as a replacement for Outlet Managers or Assistant Outlet Managers when needed.
- Oversee the procurement cycle for Front-of-House operations, including purchasing, receiving, and storing in coordination with the F&B Country Manager.
- Determine optimal stock levels based on set PAR levels and operational needs.
- Implement cost-saving measures by reviewing waste sheets, inventory reports, and purchase/requisition orders, identifying opportunities to reduce waste and expenses.
- Analyze variances in inventory, identify cost-saving opportunities, and take proactive steps to mitigate wastage and reduce operational expenses.
- Supervise and motivate employees to deliver exceptional performance, setting clear expectations for sales targets, service standards, facility appearance, sanitation, and cleanliness.
- Collaborate with HR and line management positions to effectively hire, train, supervise, promote, and terminate staff within assigned Outlets.
- Participate in the recruitment process to select qualified individuals for vacancies.
- Address guest complaints and concerns promptly, courteously, and effectively, adhering to Patchi Café's standards.
- Complete daily administrative tasks efficiently and in a timely manner.
- Conduct regular briefings, debriefings, and other meetings to foster effective communication among Front-of-House staff, upholding Patchi Café's standards.
