Senior Quality Control Agent

7 days ago


Riyad Al Khabra, Saudi Arabia Tabby Full time
Job Description
As a Senior Quality Control Agent - Customer Interaction, you will play a key role in ensuring that our customers receive high-quality service from our team. You will be responsible for monitoring and evaluating customer interactions, and developing plans to improve customer satisfaction and retention.

Your main responsibilities will include:
  • Monitoring customer service interactions to ensure quality standards are met.
  • Evaluating customer service performance and providing feedback to agents and supervisors.
  • Developing learning plans and coaching agents to enhance their customer service skills and knowledge.
  • Analyzing dissatisfied customer interactions to identify areas for improvement.
  • Conducting research to identify best practices in customer service and suggesting improvements.
  • Working closely with other team members to ensure high levels of customer satisfaction.


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