Senior Quality Control Agent
7 days ago
As a Senior Quality Control Agent - Customer Interaction, you will play a key role in ensuring that our customers receive high-quality service from our team. You will be responsible for monitoring and evaluating customer interactions, and developing plans to improve customer satisfaction and retention.
Your main responsibilities will include:
- Monitoring customer service interactions to ensure quality standards are met.
- Evaluating customer service performance and providing feedback to agents and supervisors.
- Developing learning plans and coaching agents to enhance their customer service skills and knowledge.
- Analyzing dissatisfied customer interactions to identify areas for improvement.
- Conducting research to identify best practices in customer service and suggesting improvements.
- Working closely with other team members to ensure high levels of customer satisfaction.
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Quality Control Senior Engineer
24 hours ago
Riyad Al Khabra, Saudi Arabia Jadeer Full timeJadeer is an HR solutions company that helps businesses build high-performing teams. We connect companies with the right talent, develop effective HR strategies, manage employee relations, automate HR processes, and streamline operations.Our expert team leverages industry knowledge, technology, and proven processes to understand each client's unique needs...
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Senior Engineer of Quality Control
21 hours ago
Riyad Al Khabra, Saudi Arabia Jadeer Full timeJob OverviewWe are seeking a highly skilled Quality Assurance Manager to join our team at Jadeer. As a key member of our organization, you will be responsible for leading quality control operations, ensuring compliance with industry standards, and driving continuous process improvements.The ideal candidate will have over seven years of experience in quality...
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Customer Service Quality Specialist
7 days ago
Riyad Al Khabra, Saudi Arabia Tabby Full timeCustomer Service Quality Specialist - Saudi NationalDepartment: Customer Experience ManagementEmployment Type: Full TimeLocation: KSACompensation: ر.س8,000 / monthDescriptionWe are seeking a skilled Customer Service Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English, and have a strong understanding of...
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Cyber Security Expert
21 hours ago
Riyad Al Khabra, Saudi Arabia Control Risks Full timeCompany Overview:The company Control Risks is a leading provider of cyber security and risk management services. Our mission is to help organizations protect their assets and reputation in an increasingly complex and dynamic world.Job Description:This is a senior role that supports the growth of our business in the Kingdom of Saudi Arabia (KSA). The...
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Strategic Business Growth Specialist
7 days ago
Riyad Al Khabra, Saudi Arabia Control Risks Full timeJob DescriptionAt Control Risks, we are seeking a highly motivated and organized individual to support the growth of our business in the Middle East. As a Business Development Coordinator, you will play a critical role in providing critical information, analysis, and assistance to support business development and account management.The successful candidate...
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Customer Care Agent
5 days ago
Riyad Al Khabra, Saudi Arabia Ninja Full timeJob Description :As a Customer Care Agent you will play a key role in ensuring an exceptional customer experience throughtimely, professional, and effective chat support. You will be responsible for addressing customer inquiries,resolving issues, and continuously striving to enhance the customer experience.Responsibilities :Respond promptly to customer...
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Senior Account Manager
5 days ago
Riyad Al Khabra, Saudi Arabia Echelonix Full timeEchelonix is looking for a highly skilled Senior Business Development Manager to join our team. In this role, you will provide business development leadership and direction for one geographic location or a specific market sector. You will understand business negotiations and recognize opportunities to promote the company's expertise.About the Role:You will...
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Manufacturing Quality Control Specialist
5 days ago
Riyad Al Khabra, Saudi Arabia TTC International Full timeAbout TTC InternationalTTC International is a leading manufacturer of high-quality products, with operations in Riyadh, Taif, Saudi Arabia.We are currently seeking experienced individuals for various positions within our manufacturing team. SecretaryPipe FitterGeneral ForemanQA InspectorPlumberLeadman MasonDocument ControllerQC InspectorTile MasonLead Man...
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Business Development
7 days ago
Riyad Al Khabra, Saudi Arabia Control Risks Full timeTo support the growth of Control Risks' business in the Middle East by providing critical information, analysis and assistance in support of business development and account management.Support the business in achieving country and companywide objectives by proactively providing information and analysis on key markets, clients and major projects. The role...
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Client Success Manager
7 days ago
Riyad Al Khabra, Saudi Arabia Control Risks Full timeJob RoleAs a Strategic Business Growth Specialist, you will play a critical role in supporting the growth of our business in the Middle East. You will provide critical information, analysis, and assistance to support business development and account management.The successful candidate will have excellent communication skills, be able to work effectively with...
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Business Development Coordinator
7 days ago
Riyad Al Khabra, Saudi Arabia Control Risks Full timeJob SummaryWe are seeking a talented Regional Market Intelligence Expert to join our team in the Middle East. As a key member of our business development team, you will provide critical information, analysis, and assistance to support business growth and account management.The ideal candidate will have a proven track record of gathering and analyzing market...
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Regional Market Intelligence Expert
7 days ago
Riyad Al Khabra, Saudi Arabia Control Risks Full timeJob OverviewWe are seeking a highly skilled Client Success Manager to join our team in the Middle East. As a key member of our business development team, you will provide critical information, analysis, and assistance to support business growth and account management.The successful candidate will have excellent communication skills, be able to work...
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Director, Digital Risks
24 hours ago
Riyad Al Khabra, Saudi Arabia Control Risks Full timeThis is a senior role to support the growth of Digital Risks in the Kingdom of Saudi Arabia (KSA), specifically to lead on cyber security and digital risk management programmes, focused but not limited to IT / OT security, enterprise security, cloud security and GRC.The role is also to:Support the development and scaling of our Cyber Protect business in...
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Quality Control Manager
24 hours ago
Al Quwayiyah, Saudi Arabia Global Projects Services Full timeResponsibilitiesSupport the implementation of the Project Quality Management System (PQMS) activities within the project.Supervise the project Quality Control (QC) activities.Report to Project Quality Manager project information and data in line with Corporate Guidelines.Act as focal point for quality control related matters within the project and in liaison...
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Senior Manager
3 days ago
Riyad Al Khabra, Saudi Arabia Talent Pal Full timeJoin a Prestigious Hotel as a Concierge AgentAre you an experienced hospitality professional looking to take your career to the next level in a luxurious setting? We are currently in search of talented individuals for the Concierge Agent position at an esteemed hotel.About the Role :We are looking for a dedicated Concierge Agent with at least one year of...
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Quality Management Professional
21 hours ago
Riyad Al Khabra, Saudi Arabia Jadeer Full timeJob RequirementsWe are seeking a highly skilled Process Improvement Lead to join our team at Jadeer. As a key member of our organization, you will be responsible for leading quality control operations, ensuring compliance with industry standards, and driving continuous process improvements.The ideal candidate will have over seven years of experience in...
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Technology Resilience Specialist
21 hours ago
Riyad Al Khabra, Saudi Arabia Control Risks Full timeIn this role, you will be part of a dynamic team responsible for driving the growth of our Cyber Protect business in the Kingdom of Saudi Arabia (KSA). As a senior leader, you will lead on cyber security and digital risk management programmes, focusing on IT / OT security, enterprise security, cloud security, and GRC. Key responsibilities include supporting...
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Risk Management Professional
21 hours ago
Riyad Al Khabra, Saudi Arabia Control Risks Full timeThis role presents a unique opportunity for a seasoned professional to join our team in the Kingdom of Saudi Arabia (KSA) and contribute to the growth of our Cyber Protect business. As a senior leader, you will be responsible for leading on cyber security and digital risk management programmes, working closely with our physical security teams, and developing...
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Engineering Quality Control Specialist
7 days ago
Al Kharj, Ar Riyāḑ, Saudi Arabia Engineering Careers & Mobility Full timeAbout the PositionThe Engineering Quality Control Specialist will be responsible for ensuring the quality of mechanical systems, equipment, and processes.Key Responsibilities:Quality Assurance: Oversee all aspects of mechanical quality control, including product inspections, testing, and audits.Collaboration: Work closely with engineering, production, and...
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Project Quality Control Specialist
21 hours ago
Al Quwayiyah, Saudi Arabia Global Projects Services Full timeAbout the JobWe are looking for a qualified and experienced Quality Control Manager to support the implementation of our Project Quality Management System (PQMS) activities within the project.ResponsibilitiesSupport PQMS ImplementationSupervise Quality Control SupervisorsCoordinate with Project Team MembersEnsure Quality Control Plans and Procedures are...