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Business Support Specialist

1 week ago

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The Sales Support Specialist role at Arab National Bank is a critical position that enables the sales team to focus on business growth and client engagement. This key role involves maintaining organized processes, enhancing efficiency, and ensuring smooth handling of lead registration and follow-ups.

Key Responsibilities:

  • 1-Support for Account Managers:

• Prepare quotes, proposals, and required documentation to facilitate seamless sales operations.

• Follow up on pending tasks, deadlines, and deliverables to ensure timely completion and meet customer expectations.

• Maintain and update client records in the CRM system to provide accurate information for sales teams.

  • 2-Lead Registration Management:

• Handle lead registration processes in coordination with ManageEngine's portal to streamline sales workflows.

• Track and follow up on registered leads, ensuring proper documentation and alignment with vendor requirements to maintain high-quality customer experiences.

• Liaise with the sales team to confirm lead statuses and updates, ensuring effective communication and collaboration.

  • 3-Coordination and Reporting:

• Coordinate with internal teams (e.g., Presales, Technical Support) for seamless delivery of services, promoting cross-functional collaboration.

• Assist in generating sales reports, dashboards, and KPIs for the Sales Manager, providing valuable insights for informed decision-making.

• Ensure compliance with company policies regarding lead management and sales activities to maintain a high level of professionalism.

  • 4-Administrative Tasks:

• Organize and manage sales documents, presentations, and contracts to ensure easy access and retrieval.

• Schedule meetings, demos, and calls with clients and stakeholders, demonstrating excellent time management skills.

• Respond promptly to inquiries from the sales team and clients, providing timely assistance and support.

  • 5-Customer Relations:

• Serve as a point of contact for customers for routine requests and inquiries, fostering positive relationships and building trust.

• Support post-sales processes, including order processing and customer satisfaction follow-ups, ensuring exceptional customer care.

Required Skills and Qualifications:

  • Educational Background:

Bachelor's degree in Business Administration, Marketing, or a related field.

  • Experience:

1–2 years of experience in a sales support, customer service, or administrative role, preferably in the IT industry.

  • Skills:
  1. Technical Knowledge:
  • Familiarity with IT solutions, especially ManageEngine products, is a plus.
  • Experience with CRM tools like Zoho CRM or similar platforms.
  1. Organizational Skills:
  • Strong multitasking abilities with attention to detail.
  • Excellent time management and ability to meet deadlines.
  1. Communication Skills:
  • Strong written and verbal communication skills in Arabic & English.
  • Ability to build positive relationships with clients and internal teams.
  1. Problem-Solving:
  • Proactive approach to identifying and solving routine issues.
  • Ability to work under pressure and adapt to changing priorities.
  1. Technical Proficiency:
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Basic understanding of sales workflows and processes.