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Customer Support Representative

1 week ago

Jeddah, Makkah Province, Saudi Arabia IFAS Full time
Job Overview

We are seeking a skilled Contact Center Specialist to provide excellent customer service and support. As the first point of contact, you will handle inbound and outbound calls, emails, and chat inquiries from customers, ensuring their issues are addressed efficiently.

Responsibilities:

  • Customer Interaction: Handle phone calls, emails, and chat conversations with customers in a friendly and professional manner.
  • Product Information: Offer accurate information about products and services based on customer inquiries.
  • Problem Resolution: Address and resolve customer complaints or concerns, escalating issues to the appropriate department when necessary.
  • Data Management: Accurately log customer interactions and transactions into the database, maintaining up-to-date records.
  • Order Processing: Assist customers with placing orders, tracking deliveries, or making changes to their accounts or services.
  • Outbound Calls: Conduct outbound calls for surveys, follow-ups, or promotions as required.
  • Sales and Upselling: Promote additional products or services where appropriate, based on customer needs and company offerings.
  • Performance Metrics: Meet or exceed daily, weekly, and monthly performance goals for call volume, resolution time, and customer satisfaction.
  • Team Collaboration: Work closely with team members and other departments to ensure customer issues are addressed effectively.

Requirements:

  • Experience: Previous experience in a customer service or contact center role is preferred but not required.
  • Communication Skills: Excellent verbal and written communication skills, with a friendly and professional tone.
  • Problem-Solving Skills: Strong ability to address customer issues efficiently and effectively.
  • Attention to Detail: Accurate data entry skills and the ability to manage multiple tasks simultaneously.
  • Technical Skills: Basic computer skills, including proficiency with CRM systems and Microsoft Office Suite.
  • Time Management: Ability to handle high volumes of calls while maintaining quality and efficiency.