Senior Customer Experience Strategist
5 days ago
At Avensys Consulting, we strive to deliver exceptional customer experiences across all touchpoints. As a Senior Customer Experience Strategist, you will play a pivotal role in driving this vision forward.
About the RoleThe ideal candidate will have a proven track record of managing customer service teams and improving customer satisfaction metrics. Retail industry experience is mandatory, with electronics division experience being highly desirable. E-commerce & Digital Experience is also an added advantage.
- Minimum of 5 years of experience in customer service or customer experience management, with at least 2 years in a leadership role.
- Develop and implement customer experience strategies that align with the company's objectives and vision.
- Analyze customer feedback, market trends, and competitive landscapes to recommend and implement improvements in customer service and experience.
We offer a fun and collaborative work environment, alongside a strong career progression path.
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