Luxury Retail Leader
4 days ago
About CARE
CARE is a luxury retailer seeking a highly skilled and experienced Retail Manager to lead our high-end sales team.
Job Summary:
The successful candidate will be responsible for driving sales growth, managing inventory, and ensuring exceptional customer service excellence. They will also be expected to collaborate with the marketing team to execute all related activities and stay informed about luxury trends and market dynamics.
Key Responsibilities:
- Sales and Performance Management:
- Drive sales through effective management of sales force.
- Provide sales analytics.
- Provide SMART KPI's for reporting employees.
Customer Service Excellence:
- Ensure the team delivers exceptional customer service that is synonymous with luxury and fashion brands.
- Handle customer inquiries and complaints gracefully, ensuring customer satisfaction.
- Build and maintain relationships with VIP clients and ensure their needs are met.
Inventory and Merchandising:
- Oversee inventory management.
- Ensure merchandise aligns with organization, brand, and visual merchandising standards & guidelines.
Staff Management and Development:
- Assist in the recruitment, training, and development of staff.
- Manage all key personnel effectively.
Marketing and Events:
- Collaborate with the marketing team to execute all related activities.
- Engage with the local fashion community to increase brand presence and attract new customers.
- Provide guidance for marketing across omnichannel, social media, and other digital platforms to enhance the corporate profile.
Operational Excellence:
- Ensure compliance with all company policies and procedures.
- Manage budgetary constraints effectively.
- Understand regulatory, health, and safety regulations.
Trend Awareness and Industry Knowledge:
- Stay informed about luxury trends and market dynamics.
- Attend related shows and trade events to keep up with industry developments.
- Educate the team on product knowledge, including materials, care instructions, and brand history.
Qualifications and Requirements:
- University bachelor's degree in business administration or any relevant field is a must.
- Proven experience as a Retail Manager in the Watches, Jewelry, and luxury sectors; Fashion is a plus.
- Strong leadership skills and the ability to inspire a team.
- Excellent communication and interpersonal skills.
- Deep understanding of the luxury market and customer service excellence.
- Ability to work flexibly and adapt to changing market conditions.
- Knowledge of inventory management software and point of sale (POS) systems.
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