Luxury Retail Team Leader

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time
About Chalhoub Group

We are a leading partner for luxury across the Middle East, with more than 600 stores, 300 brands, and over 65 years of experience in the region.

Our Strategy

We aim to build a world-class team that leverages technology and data to continuously improve every aspect of our operations, focusing on physical retail, supply chain, and customer loyalty.

Key Responsibilities
  • Spearhead the implementation of the store action plan to achieve sales targets and KPIs, ensuring effective execution and monitoring.
  • Drive customer engagement by managing the customer database, building strong relationships, and creating future sales opportunities.
  • Staying abreast of the latest trends, products, and competitors, and sharing insights with relevant stakeholders to inform business decisions.
  • Promote a hybrid approach to sales, leveraging both online and offline channels to maximize sales potential.
  • Lead and develop a high-performing team, fostering a culture of collaboration and open communication.
  • Provide coaching and guidance to team members, promoting a growth mindset and leveraging internal learning resources to enhance individual skills and knowledge.
  • Guarantee a positive work environment, founded on trust, respect, and fairness, and serve as a champion for employee voices and concerns.
  • Ensure performance improvement plans are discussed and documented in a transparent manner, driving growth and development throughout the team.
Customer Experience
  • Develop an omnichannel mindset among team members, emphasizing the importance of multiple customer touchpoints and clienteling techniques, particularly for VIPs.
  • Recruit new clients and convert them into loyal VIP customers by delivering exceptional experiences and fostering ongoing relationships.
Operational Excellence
  • Guarantee adherence to all sales and operational policies and procedures within the store.
  • Ensure timely and efficient processing of e-commerce orders, avoiding pending fulfillment actions.
  • Utilize available technology tools to support customer experience, both in-store and externally (Clienteling app, OMS, Business Whatsapp, etc.), and ensure team members are proficient in their use.
  • Maintain compliance with brand VM guidelines for display organization and stock replenishment.
  • Elevate process efficiency and accuracy by adhering to regulatory requirements, collaborating with relevant teams to improve processes, and promptly addressing any concerns or issues.
  • Optimize floor coverage by analyzing historical traffic patterns and anticipating peak hours.


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