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Hotel Liaison Officer

7 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Kimpton Full time
About this Opportunity

We are looking for a skilled Hotel Liaison Officer to join our team at Kimpton. As a key member of our front-of-house operations, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions between guests and our staff.

Key Accountabilities
  • Guest Services: Provide personalized services to make each guest's stay unique and memorable, including assisting with requests, reservations, and special arrangements.
  • Local Knowledge: Maintain up-to-date knowledge of local attractions, restaurants, events, and activities to provide accurate recommendations and enhance guest experiences.
  • Team Collaboration: Work closely with other departments to fulfill guest requests, ensure seamless experiences, and coordinate with security personnel as needed.
  • Issue Resolution: Address and resolve guest complaints or issues promptly and effectively.
Requirements
  • Education: Bachelor's degree in Hotel Administration, Business Administration, or a related field.
  • Experience: Two to three years of prior experience in a similar role, preferably in an international luxury hotel chain background.
  • Languages: English fluency is required; Arabic fluency is preferred.