Technical Assistance Specialist

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tamara (Saudi Arabia) Full time

About Us

Tamara is a leading fintech platform in the GCC region, focused on delivering exceptional customer experiences. Our mission is to build a user-centric financial super-app that empowers individuals to achieve their goals.

We partner with global and regional brands to provide innovative services to millions of users across KSA, UAE, and Kuwait. As Saudi's first fintech unicorn, Tamara operates from Riyadh, Saudi Arabia, with regional and global support offices.

We're backed by esteemed investors like Sanabil Investments, SNB Capital, and Checkout.com. Our company culture emphasizes collective strength, positive outlook, and solution-oriented approaches.

Your Role

We're seeking an experienced Customer Support Associate to join our Customer Experience team. The successful candidate will be responsible for providing accurate information to customers through various channels, ensuring seamless interactions and resolving issues efficiently.

This role requires strong communication skills (written & verbal), problem-solving abilities, and attention to detail. You will be accountable for delivering exceptional results, even in fast-paced environments, and contributing to the growth and success of our organization.

Key Responsibilities:

  • Respond to inbound calls, emails, and live chats in a timely manner.
  • IDentify customer questions, concerns, and needs.
  • Provide accurate answers and solutions to customer queries.
  • Review customer accounts and transactions while resolving issues.
  • Offer detailed explanations of services.
  • Meet support metrics while delivering excellent customer service.

Your Expertise

  • University graduates preferred.
  • Previous customer service experience is highly valued.
  • Native Arabic speakers are encouraged to apply.
  • Fluency in English language (B1 profile).
  • Proficiency in computer software and internet applications.
  • Excellent written and verbal communication skills.
  • Able to handle customer issues effectively.
  • Able to solve problems promptly.
  • Flexible working hours/days.


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