Technical Support Professional

6 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Tetra Pak Full time

We are looking for experienced Service Engineers who can deliver high-quality technical support and expertise to our customers in the Food and Beverage industry. As a Service Engineer with Tetra Pak, you will be responsible for the installation, commissioning, maintenance and troubleshooting of our equipment and systems.

This is a challenging and rewarding role that requires a strong background in mechanical engineering and process instrumentation. You will be based in Riyadh, Saudi Arabia and will be working closely with our Field Service Operations (FSO) team and customers to deliver exceptional results.

Key Responsibilities
  • Installation and commissioning of equipment according to procedures and reinstate lines into production after upgrades or maintenance services have been completed.
  • Providing technical support and guidance to customers on the use and maintenance of our equipment and systems.
  • Identifying and resolving technical issues promptly and efficiently, and escalating complex issues to senior engineers as required.
  • Collaborating with cross-functional teams to resolve customer complaints and improve overall customer satisfaction.
  • Maintaining accurate records of work activities, including time sheets, service reports and other documentation.
  • Participating in training and development programs to stay up-to-date with the latest technologies and best practices.
Requirements
  • Trade Tested Instrumentation Mechanician / Technician or holder of National Diploma in Process Instrumentation with 5 years relevant technical experience.
  • Experience installing, maintaining and troubleshooting processing equipment within the Food & Beverage industry is an advantage.
  • Installing, maintaining and troubleshooting of process instrumentation and plant components, such as control valves are essential.
  • Basic level of competence with Siemens S7-300 & S7-1200 PLC hardware and Wonderware InTouch HMI an added advantage.
  • Strong mechanical aptitude and willingness to service large mechanical food processing equipment.
  • Commitment to a health and safety culture.
  • The ability to utilize WCM/TPM principles, such as Continuous Improvement and Problem-Solving Methodologies.
  • Eagerness and dedication to learning, mentoring and coaching.
  • A fluent level of writing and speaking English.
  • A valid driver's license.
  • Ability to handle multiple stakeholders with a customer focused mindset.
  • Ability to travel up to and about 75% of the time.

As a Service Engineer with Tetra Pak, you will have the opportunity to work with a range of customers across the Food and Beverage industry, from small start-ups to large multinational corporations. You will be part of a dynamic and collaborative team that values innovation, teamwork and customer satisfaction.

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