Guest Service Ambassador

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia SOFITEL Full time

About the Role:

The Concierge Experience Manager at Sofitel is a key position that requires a unique blend of leadership skills, operational expertise, and a genuine passion for delivering exceptional service. This individual will be responsible for creating unforgettable experiences for our discerning guests, fostering a culture of excellence, teamwork, and continuous improvement within the concierge team.

Main Responsibilities:

  • Lead the concierge team, developing and maintaining strong relationships with guests, including VIPs, through personalized attention and tailored assistance.
  • Ensure seamless execution of guest requests, collaborating closely with colleagues across departments to deliver comprehensive support.
  • Maintain a thorough knowledge of hotel services, local attractions, and events to provide expert advice and recommendations to guests.
  • Cultivate a culture of guest-centricity, encouraging staff to go above and beyond to meet the evolving needs and expectations of our discerning guests.
  • Stay up-to-date with industry trends and best practices to continuously improve guest services and contribute to the growth of the Sofitel brand.

Requirements:

  • Luxury five-star experience essential
  • Strong leadership qualities, interpersonal, and communication skills
  • High level of integrity, enthusiasm, dedication, and support for continuous improvement
  • Self-starter with coaching and mentoring abilities to inspire teams to excel
  • Les clefs d'or membership an advantage

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