Guest Service Ambassador
3 days ago
About the Role:
The Concierge Experience Manager at Sofitel is a key position that requires a unique blend of leadership skills, operational expertise, and a genuine passion for delivering exceptional service. This individual will be responsible for creating unforgettable experiences for our discerning guests, fostering a culture of excellence, teamwork, and continuous improvement within the concierge team.
Main Responsibilities:
- Lead the concierge team, developing and maintaining strong relationships with guests, including VIPs, through personalized attention and tailored assistance.
- Ensure seamless execution of guest requests, collaborating closely with colleagues across departments to deliver comprehensive support.
- Maintain a thorough knowledge of hotel services, local attractions, and events to provide expert advice and recommendations to guests.
- Cultivate a culture of guest-centricity, encouraging staff to go above and beyond to meet the evolving needs and expectations of our discerning guests.
- Stay up-to-date with industry trends and best practices to continuously improve guest services and contribute to the growth of the Sofitel brand.
Requirements:
- Luxury five-star experience essential
- Strong leadership qualities, interpersonal, and communication skills
- High level of integrity, enthusiasm, dedication, and support for continuous improvement
- Self-starter with coaching and mentoring abilities to inspire teams to excel
- Les clefs d'or membership an advantage
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