Boutique Operations Manager
1 day ago
Nestle Operational Services Worldwide SA is committed to delivering exceptional coffee experiences to our customers. As a key member of our team, you will play a vital role in driving sales, customer satisfaction, and team performance in our boutiques.
Key Responsibilities:
Sales and Customer Service:
- Drive sales growth and customer satisfaction by maximizing guest frequency, sales, and acquisition of new club members.
- Develop and maintain in-depth knowledge of our coffee products and services to provide exceptional customer experiences.
- Lead by example, demonstrating a passion for coffee and sustainability, and inspiring the team to do the same.
Leadership/Team Management:
- Develop and implement strategies to motivate and coach the team to achieve operational and organizational objectives.
- Collaborate with regional boutique managers to establish annual sales forecasts and capacity planning.
- Utilize data-driven insights to identify areas for improvement and develop action plans to drive results.
Operations:
- Oversee boutique operations, ensuring seamless execution of sales, customer service, and inventory management.
- Recruit, train, and develop high-performing teams to drive business results.
- Implement and maintain operational standards, ensuring compliance with company policies and procedures.
Requirements:
- 4+ years of high-volume retail management experience, preferably in the luxury retail space.
- Strong leadership and team-building skills, with a proven track record of coaching and developing high-performing teams.
- Effective time management, communication, problem-solving, and analytical skills.
- Passion for coffee and sustainability, with a desire to drive business results and customer satisfaction.
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